Thursday, July 29, 2010

First Time Out


When I’m working the Circ Desk I often get the opportunity to chat with people about what they’re reading. I also see how often a book goes out when I stamp the due date in the back. It is possible for me to get a very accurate picture of how popular a read is by looking at the stats we keep on each book. I have no idea who has taken the book out, but I am able to tell how many times the book has gone out. But, by and large, I can get a rough read by just looking at the stamped date. The dates are color coded so I can also see if the book has gone out a lot this year or last or even the year before depending on the stamped ink color. There have also been times when I’ve noted that the last time a particular book went out was say, October of 87. That is a long time between check-outs.

Anyway, sometimes when I flip the back cover I see that for this particular book there are no stamped dates. So this means that this patron is the first person to borrow this book. I usually make a remark like: “Hey, you’re the first person to take out this book.” As a rule the individual smiles, I then ask “Let me know what you think of the book when you bring it back.” The patron usually smiles, nods their head and says “Sure”. I first started doing this with children. I have a very clear memory of having to lean over the Circ Desk to speak to a small child and ask them to tell me about the book when she brought it back. She beamed at the prospect of an adult interested in her opinion of a book. She then told me all about the book. Evidently she and her mom had already read the book in the Children’s Area, liked it and were taking it home for additional readings. I found the activity so enjoyable and successful with children that I decided to expand the request to include adults.

Now the chances that I’ll be at the front desk when the book is returned are not good. But there have been a few cases where the individual to whom I made the request has sought me out to tell me about the book. And that is just great. My request is not merely a way to chat away the time with patrons, although it is a pleasant activity. I really am interested in what people like to read and the reasons for doing so. One of the reasons is because I sometimes get recommendation requests. So if my breadth of knowledge concerning the collection is expanded by other readers who have first hand experience with a particular book I have a much better chance of hitting the mark for any individual reader.

There is also an additional reason. I too like to read. And when a few hundred books pass through your hands each week you can’t read them all. No matter how much you might want to. So some type of personal triage for reading material is necessary. One way I decide what I’m going to read is personal recommendations. If someone I work with recommends a book I take that as a very good sign. And if a patron recommends a particular book that too is a strong point in favor of my checking it out. Now, does this method always produce a winning read for me? Nope. But what it does do is it allows me to chat with others who also happen to enjoy one of my favorite activities. In addition, it also expands my exposure to include a particular book; one that, for whatever reason, I might never have chosen to take off the shelf and read myself. What a deal!

See you at the Library,
Pete

Monday, July 26, 2010

Time For A Quiz


Question: So what makes for a busy day at the Library?

Answer: People.


On last Friday we had 159 persons pass through the front doors in the first two hours of operation. As I’m sure you all realize that makes for over one person per minute. Now, to be fair, not every one of these folks needed immediate help from the person behind the circ desk. But I’m sure every person who walked in appreciated the smile and hello that they got. And if I recognized them and was not overly busy they also got my “How the heck are ya, (fill in your name here)?” greeting.

As the person at the Circ Desk my primary responsibility is to help each patron as they enter our domain. This may mean just checking books out as they are about to leave. Or it might mean directing someone to the rest rooms: “Right through the archway on your right, there are additional rest rooms downstairs.” Or to the children’s area: “The doorway, just past the public computers. Please remember that if your child is under five they need to be supervised at all times.” Or the Dickert Museum: “Through the archway and down the stairs. At the bottom the stairs go straight ahead. Please remember to turn off the lights when you leave.” Or the Adirondack Room: “Through the archway and down the stairs at the landing turn left go down another set of stairs and you’ll see the doorway on your left.” In addition I also get to help people straighten out there library account, enroll new library card holders, answer the phone, renew items via the phone and direct people to adult fiction and non-fiction: “Through the archway and straight ahead.” Educate patrons in using the public computers: “Please sign up here. If you have not used our computers before, please be sure to read over our policy statement and sign on the bottom. The user name is “All” there is no password and there is a forty-five minute time limit.” And when I’m not doing any of those things I’m checking-in books or cataloging periodicals and generally tiring to be helpful. I’ve been asked where to find a cup of coffee in town, where the cheapest motel is to be found and “Is this the right road to be on if I’m driving from Montreal to Philadelphia, PA? Yikes!

All of those things are fun to do and all of those things are useful in helping people make the most of their time spent in the library. But none of those things is my absolute favorite thing to do. My favorite thing is to help someone find what they are looking for. It is usually a book. They may know the title, or not. They may know the author, or not. They usually remember what the book was/is about, but sometimes they are a little sketchy on that too. Now, all of these bits of information help in the search. But for me, if some of these components are missing that makes the search all the more intriguing. I am not alone in this viewpoint. In library school and when librarians get together they talk about some of their all-time favorite searches. It’s true. I’ve also heard librarians refer to this activity as “The Hunt”. They get pretty excited about it. Actually, in my experience, it is probably the closest thing to a single attribute that all professional librarians share. They don’t care what the search is for they just relish the seeking. And the more difficult the search the more pumped they get. So, the next time you meet a librarian and can’t think of anything to say, just ask them to tell you about some of their favorite item searches. Be sure to use that term: item search. But before you do, find a comfortable seat, or get a tall drink. You’re going to be there a while. And don’t be concerned about that funny look you see in their eyes. It’s not directed at you.

See you at the Library,
Pete

Tuesday, July 20, 2010

And The Living Is Easy


I was away on vacation for a week but now I’m back. I’d like to share with you a few things that happened while I was away. We spent the week at a family camp in Vermont. The camp has been operating each summer since 1890. We stayed in a tent that was perched right above the water. So we went to sleep to the lapping of the lake and awoke each morning to the same sound. We played games, chatted, cooled off in the lake (I’d have to call what we did bobbing rather then swimming) and read. And on a few evenings we spent time in the camp’s library.

The library building has a plaque on the outside that denotes the architect and the date of construction. This camp has had a private operating library for almost 100 years. There is no official librarian and the use of the library is strictly on the honor system. I do remember about twenty years ago there being a sign-out sheet for the books, but I don’t recall seeing that this year. Perched on the mantle of the fireplace and on the top of some of the book shelves there are photos and memorabilia from bygone times. There is also a telescope and a globe. I’d say there is about 7,000 to 8,000 items in the circulating collection.

The collection has some non-fiction but tends more towards adult fiction. What we now refer to as summer reading; which is a funny term to denote a genera. But like many informal descriptors it’s also a perfect term. No heavy tomes here, lots of murder mysteries and sinister conspiracies. For some reason, we now feel its okay for folks to not read for intellectual improvement during the summer. We get to kick back, loosen our shirts and enjoy reading just for the fun of it. What a great idea! Of course, if you’re at the shore or sitting in a glider in the shade its tough to read something serious. And if someone jumps in the water right in front of you and the book gets splashed the wrinkled pages just add to the experience. Besides it’s usually a paperback so no blood, no foul. Except for the squashed mosquitoes you find every few pages entombed forever between two covers. A reminder of life and death struggles from summers past.

We spent a few evenings in the library. Right around twilight the bugs would come out and reading in the tent wasn’t all that pleasant. So off we ambled to the library with its light bulbs, screened windows, doors and other readers. Every evening we entered we joined about a half dozen others. Each of us observed a strict code of behavior. In all the time I was in that library I never heard anyone speak. Sometimes, if someone’s eyes glanced towards us as we entered we would nod. Silently, each of us quickly settled down and huddled over our selected find. The only sound was the creaking of chairs as folks came and went. After a bit the books would tend to slip and I would realize I had reread the last sentence a few times. I’d look up and see that others too were reading with their eyes closed. Their books resting on laps or chests with their heads tipped. I’m going to guess that that this scene had been repeated thousands of times, over almost a hundred years, each summer in this library. The only change this year was not in the type or person attracted to this place or this particular activity. It was the medium. Even the Kindle reader in our circle had a hard time staying up late to read after a full day in the summer.

See you at the Library,
Pete